Course description

This 6-month career-oriented course offers a complete understanding of Outsourcing, BPO (Business Process Outsourcing), KPO (Knowledge Process Outsourcing), and Global Business Operations. It prepares students for real-world roles in operations, client handling, project coordination, and service delivery.

The curriculum covers:

• Process optimization, workflow automation

• Call center operations & CRM tools

• Global communication etiquette & documentation

• Outsourcing models and vendor-client relationships

A 2-month internship is included with reputed BPOs, KPOs, or multinational process firms, giving learners the confidence and hands-on experience needed to excel in the industry. After completion, learners will be certified as a Certified Outsourcing & Process Manager (COPM).

Perfect for freshers, graduates, or professionals aiming for a career in operations, client servicing, or global support roles.

What will i learn?

• Understand how global outsourcing and business operations work
• Gain skills in client communication, escalation handling & SLAs
• Learn CRM tools and task management platforms
• Be ready for BPO, KPO, operations, or process executive roles
• Obtain the Certified Outsourcing & Process Manager (COPM) certification

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