1) Who We Are
WENX Global is an education technology provider offering courses, internships, and career services across AI, Web3, Finance, Pharma, and related domains.
Registered Address: 311 Phoenix Avenue, Opp Lotus Aura, Sama Savali Road, Vadodara.
Official Email: info@wenxglobal.com
2) Scope & Applicability
This Policy applies to visitors, applicants, students, mentors, franchisees, and partners using our websites, mobile/desktop apps, and related services. It covers personal data processed in India and, where applicable, outside India under cross-border mechanisms.
- Applies to all products and microsites under
wenxglobal.com. - Does not apply to third-party websites/services linked from our platform.
3) Data We Collect
| Category | Examples | Purpose |
|---|---|---|
| Identity & Contact | Name, email, phone, address, ID numbers if required for KYC (subject to SPDI). | Account creation, communication, certificates, invoices. |
| Academic & Professional | Education, work history, skills, portfolio, certifications. | Admissions, placements, mentor matching, verification. |
| Financial & Payment | UPI/bank reference IDs, transaction IDs, limited masked PAN as needed. | Fee processing, refunds, reconciliation, compliance. |
| Usage & Device | IP, device/browser, pages viewed, session logs, crash data. | Security, analytics, personalization, fraud prevention. |
| Support & Communication | Tickets, chat transcripts, call notes, feedback, survey responses. | Customer support, service improvement. |
| Sensitive Personal Data (SPDI)* | Passwords, financial information; health data only if explicitly required for a program (rare). | Only with explicit consent and safeguards as per SPDI Rules. |
*We avoid collecting SPDI unless strictly necessary for a defined purpose and with explicit consent.
4) Lawful Basis under DPDP Act
- Consent: clear, specific notice and affirmative action for optional or sensitive processing.
- Legitimate Uses: performance of a contract (admissions, student portal), compliance with law, employment-related purposes, and reasonable purposes such as prevention of fraud or network security.
- Withdrawal of Consent: you may withdraw consent at any time via email to our Grievance Officer. Processing prior to withdrawal remains lawful.
5) How We Use Data
- Provide and improve courses, mentorship, internships, certifications, and placement support.
- Account management, authentication, access control, and fraud prevention.
- Payment processing and accounting (invoices, receipts, tax/GST compliance).
- Service communications: schedules, class updates, exam links, placement alerts.
- Personalization and analytics (aggregated, de-identified where possible).
- Legal compliance (lawful requests under applicable laws, e.g., CrPC) and enforcement of terms.
8) Cross-Border Data Transfers
Where data is transferred outside India (e.g., to global cloud providers), we ensure appropriate safeguards through contractual clauses, processor due diligence, and security controls consistent with DPDP principles.
9) Security Measures
- Reasonable security practices per SPDI Rules; alignment with industry standards (e.g., ISO/IEC 27001 controls where applicable).
- Encryption in transit (HTTPS/TLS), access controls, logging/monitoring, backups, and employee confidentiality obligations.
- Incident response: we assess and mitigate incidents; where required, we notify affected users and/or authorities.
10) Data Retention
We retain personal data for as long as necessary for the purposes set out above, and to comply with legal, accounting, or reporting requirements. Examples:
- Account & academic records: for the course lifecycle + statutory limitation periods.
- Financial records (invoices/UTR): as per tax/GST retention laws.
- Support logs: typically 12–24 months, unless needed longer for disputes or compliance.
Upon expiry of the retention period, data is securely deleted or anonymized.
11) Your Rights (DPDP)
- Access: know what personal data we process about you.
- Correction/Update: rectify inaccurate or incomplete data.
- Erasure: request deletion where no longer necessary or upon withdrawal of consent (subject to legal obligations).
- Grievance Redressal: contact our Grievance Officer (see below).
- Consent Management: withdraw consent via email or through a registered consent manager (if applicable).
To exercise rights, write to info@wenxglobal.com with the subject “DPDP Request”. We may verify your identity before acting.
12) Children’s Data
Our services are intended for individuals aged 18+. For any learner below 18, we process data only with verifiable consent of parent/guardian and in line with applicable law. If you believe a minor has provided data without such consent, contact us for prompt action.
13) Grievance Officer / DPO
In accordance with the IT Act/SPDI Rules and the DPDP Act, our designated officer is:
- Name: Grievance Officer / Data Protection Officer (update)
- Email: info@wenxglobal.com
- Address: 311 Phoenix Avenue, Opp Lotus Aura, Sama Savali Road, Vadodara
- Working Hours: Mon–Fri, 10:00–18:00 IST
We aim to acknowledge grievances within 48 hours and resolve them within a reasonable time per applicable law.
14) Updates to this Policy
We may update this Policy to reflect legal, technical, or business changes. The “Last updated” date at the top will be revised. Significant changes will be notified via email or in-product notice.
11) Contact Us
For queries related to these Terms, you may reach us at the following offices:
- Email: info@wenxglobal.com
- Phone: +91 9099232456
- (Registered Office): 311 Phoenix Avenue, Opp Lotus Aura, Sama Savali Road, Vadodara
- Kolkata: AB 199, Sector I, Salt Lake, Kolkata 700064, West Bengal
- Dubai: 1006 Burlington Tower, Opp Vision Tower, Business Bay, Dubai – P.O. Box 4056
- Vadodara: 311 Phoenix Avenue, Opp Lotus Aura, Sama Savali Road, Vadodara
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