1) Scope

This Policy applies to fee payments for WENX Global programs (courses, bootcamps, workshops), value-added services (certificates, exam fees), franchise/partner fees (as applicable), and other paid offerings listed on our website or official communications.

• Applies to purchases made directly via WENX or through official WENX payment links/gateways.
• Third-party marketplaces/platforms may have their own refund terms—please check at purchase.

2) Eligibility Window

• No-questions refund (cool-off): Within 7 calendar days of payment and before attending the second live class or consuming over 10% of the content—whichever occurs first.
• After cool-off: Refunds are generally not available. You may request a deferral/batch change (see Section 5).
• Workshops (short events ≤ 2 days): Full refund if requested ≥ 48 hours prior to start; otherwise non-refundable.

We consider your LMS/activity logs and attendance to evaluate eligibility.

3) Refund Types & Rules

• Course / Program Fees: Eligible as per Section 2. If approved, we issue a full refund minus non-refundable charges (see Section 4).
• Pro-rata (exceptional): If WENX cancels or materially alters a program mid-way and you do not accept alternatives, we may refund pro-rata for unserved portion.
• Duplicate / Excess Payments: Fully refundable upon verification.
• Technical Failure Payments: If charged due to gateway/network error and service not delivered, refund on validation.

All refunds are issued to the original payment method wherever possible.

4) Non-Refundable Items

• Enrollment/Registration charges, convenience/gateway fees, currency conversion/forex spreads.
• Exam/assessment fees already scheduled or attempted, certificate printing & courier charges once initiated.
• One-to-one mentoring slots attended or reserved (within 48 hours of schedule).
• Content already consumed beyond 10% (by time or modules) or 2 live sessions attended.
• Customized enterprise/cohort solutions and franchise onboarding fees (unless WENX cancels).

5) Deferral / Batch Change

• You may request one-time deferral to a later batch within 6 months, subject to seat availability.
• Deferral fee (if any) and price difference of the new batch (if higher) will apply.
• EMI schedules continue as per lender norms; only service access dates shift.

6) How to Request a Refund

Please email info@wenxglobal.com with subject Refund Request and include:

• Full name, registered email/phone, program name, batch, payment date & amount.
• Payment proof: UTR/Transaction ID, screenshot/receipt.
• Reason for refund or deferral request.

We may contact you for additional KYC if required by the payment partner.

7) Processing, Method & Timelines

• Acknowledgement: within 48 business hours of receiving complete details.
• Decision & initiation: typically within 7–10 business days after verification.
• Credit to source: Banks/UPI/cards/EMI/wallets may take an additional 5–10 business days.
• Method: same instrument wherever possible; otherwise NEFT/IMPS to your verified account.

8) Chargebacks & Disputes

• We encourage emailing us first for fastest resolution.
• Unauthorised/ fraud transactions are investigated with the gateway/lender; we will cooperate fully.
• Where a chargeback is raised while services are active, access may be paused pending outcome.

9) Special Clauses (EMI, Cross-border, Taxes)

• EMI / Loans: Lender terms govern cancellations/interest. Approved refunds reflect as loan closures/adjustments; interest/processing fees are typically non-refundable.
• International payments: Forex charges, payment partner fees and conversion differences are non-refundable.
• Taxes: Any statutory taxes (e.g., GST) already remitted may not be recoverable; we will follow applicable law.

10) Exceptions We Control

• Program cancellation by WENX: Full refund or alternate batch at your choice.
• Material change in curriculum/schedule not acceptable to you: pro-rata or deferral.
• Prolonged platform outage materially impacting learning and no alternative provided: fair compensation (refund/extension) at WENX’s discretion.

11) Contact & Offices

For refund/deferral queries or grievances, reach us:

• Email: info@wenxglobal.com
• Phone: +91 9099232456
• Kolkata: AB 199, Sector I, Salt Lake, Kolkata 700064, West Bengal
• Dubai: 1006 Burlington Tower, Opp Vision Tower, Business Bay, Dubai – P.O. Box 4056
• Vadodara: 311 Phoenix Avenue, Opp Lotus Aura, Sama Savali Road, Vadodara

Office hours: Mon–Fri, 10:00–18:00 IST.